Shipping and Returns
All our orders are shipped via Australian Post and dispatched within 1- 3 business days upon receipt of your order. Delivery times listed below are in addition to the dispatch time required to process your order.
Standard Postage: $7.95
Please allow 3-7 working days for standard deliveries within Australia and longer to more remote areas.
Express Postage: $14.95
Express delivery takes 1-2 days for most addresses in Australia but may take longer to remote areas.
We offer free postage for all domestic orders greater than or equal to $70! Please allow 3-7 working days for standard deliveries within Australia and longer to remote areas.
We offer a flat rate of $19.95 for shipping to all countries outside Australia.
Please allow 3-10 working days for deliveries to most countries though this may vary depending on the country being delivered to.
We kindly ask that you choose your items carefully as exchanges or refunds are not provided for change of mind.
In compliance with Australian Consumer Law, we may provide an exchange or refund under the following circumstances:
1. Items are faulty or damaged
2. A receipt or proof of purchase is provided.
3. The items are returned to us within 7 days.
To request an exchange or refund, please contact us at firstname.lastname@example.org within 7 days of delivery.
You will be required to pay for all shipping and handling costs for all returns. We recommend a trackable express shipping service. We are not responsible for the loss of returned items.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment.